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for customer email, which Atlassian says keeps the experience consistent and trusted.","imp":3,"th":["Customer service"]},{"k":"hipaa-compliance-for-csm","t":"HIPAA compliance for CSM","sum":"Customer Service Management becomes usable for protected health information under HIPAA.","c":"Compliance","s":"Coming soon","q":"Q4 2026","a":["Customer Service Management"],"L":"L3","ln":[],"sh":null,"path":"hipaa-compliance-for-csm","imp":3,"th":["Customer service","Admin and security"]},{"k":"irap-protected-assessment-for-rovo","t":"IRAP Protected Assessment for Rovo","sum":"Atlassian will publish an Australian Government IRAP Protected assessment report covering Rovo.","c":"Compliance","s":"Coming soon","q":"Q4 2026","a":["Rovo"],"L":"L3","ln":[],"sh":null,"path":"irap-protected-assessment-for-rovo","imp":2,"th":["Admin and security"]},{"k":"multi-language-support","t":"Multi-language support","sum":"Customer Service Management serves customers in their own language, including its AI 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Guard Premium.","c":"Security","s":"Coming soon","q":"Q4 2026","a":["Atlassian Guard"],"L":"L3","ln":[],"sh":null,"tk":"Guard Premium moves from finding sensitive data to acting on it through policies. 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Enterprise orgs and Premium workspaces.","c":"Data management","s":"Coming soon","q":"Q1 2027","a":["Bitbucket"],"L":"L3","ln":[],"sh":null,"path":"data-residency-for-bitbucket-europe-new-workspaces","why":"It lets admins meet regional data rules by choosing where a new workspace's Bitbucket data is hosted.","imp":4,"th":["Admin and security","Developer tools"]},{"k":"editor-improvements","t":"Editor improvements","sum":"A broad set of editor upgrades across Confluence and Jira, from tables to a new slash command.","c":"Work management","s":"Coming soon","q":"Q1 2027","a":["Confluence"],"L":"L2","ln":["f5nyDYYiFDkYo3I4brMDT"],"sh":"ROLLING_OUT","path":"editor-improvements","why":"Readers of long pages and live docs can move between sections without returning to an embedded table of contents macro.","imp":3,"th":["Knowledge and content"]},{"k":"units-create-organizational-structure-to-enforce-data-boundaries","t":"Units: Create organizational structure to enforce data 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Management.","c":"IT service management","s":"Coming soon","q":"Q1 2027","a":["Jira Service Management"],"L":"L2","ln":[],"sh":null,"path":"customizable-operations-reports","why":"It changes how teams set up operations reporting in Jira Service Management, starting from templates instead of manual configuration.","imp":3,"th":["Service management","Data and reporting"]},{"k":"certificate-management-in-assets","t":"Certificate management in Assets","sum":"Track SSL/TLS certificates in Assets with owners, expiry dates, and dependent services.","c":"IT service management","s":"Coming soon","q":"Q1 2027","a":["Jira Service Management"],"L":"L2","ln":[],"sh":null,"path":"certificate-management-in-assets","why":"It adds certificate ownership, expiry dates and supported services to the asset data teams keep in Assets.","imp":3,"th":["Service management","Data and reporting"]},{"k":"case-management","t":"Case management","sum":"Central handling of sensitive cases for HR and Legal, with case notes and restricted work.","c":"IT service management","s":"Coming soon","q":"Q4 2026","a":["Jira Service Management"],"L":"L3","ln":["ZmCZRvuslm7SrcwQjU4XZ"],"sh":"GENERALLY_AVAILABLE","path":"case-management","why":"It gives HR, Legal and compliance teams a way to keep sensitive case work and records separate from standard requests.","imp":4,"th":["Service management","Admin and security"]},{"k":"generate-survey-insights-with-rovo","t":"Generate survey insights with Rovo","sum":"Rovo pulls themes and recommendations out of service survey responses.","c":"IT service management","s":"Coming soon","q":"Q1 2027","a":["Jira Service Management"],"L":"L4","ln":[],"sh":null,"path":"generate-survey-insights-with-rovo","why":"It adds Rovo analysis of survey responses in Jira Service Management, covering trends, themes, and recommendations.","imp":3,"th":["Service management","Agents and automation"]},{"k":"service-based-routing","t":"Service based routing","sum":"Route each ticket to the 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a security item for Rovo Chat that involves Atlassian Guard, so admins managing data exposure and policy may want to track it.","imp":4,"th":["Admin and security","Agents and automation"]},{"k":"connector-data-security","t":"Connector data security","sum":"Detect and block sensitive third-party data before connectors bring it into Rovo.","c":"Security","s":"Coming soon","q":"Q4 2026","a":["Rovo","Atlassian Guard"],"L":"L3","ln":[],"sh":null,"path":"connector-data-security","why":"It adds a safeguard that keeps sensitive third-party data out of AI systems, as the roadmap describes it.","imp":4,"th":["Admin and security","Agents and automation"]},{"k":"focus-asks","t":"Focus: Asks","sum":"Track cross-team dependencies in Focus, with negotiated scope and committed dates.","c":"Agile & DevOps","s":"Coming soon","q":"Q4 2026","a":["Focus"],"L":"L2","ln":["2eBBAhSbCG44nKfeV7oOjz"],"sh":"ROLLING_OUT","path":"focus-asks","why":"Admins can standardize how requests are submitted and reviewed in 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